FAQ
1. Where do you ship?
>>We ship worldwide. (*Due to corona virus pandemic, there is an issue with the international delivery so we have limited countries to ship since February 2021)
2. How much is delivery cost?
>>FREE
3. How long does it take to receive the item?
>>Depends on which country you are and the season of the year but usually it takes 10-20 business days. It could be a bit longer for some countries and it might take more than a month due to customs clearance.
4. Can I add tracking number?
>>Yes, please contact us for further information.
5. Do you include an invoice with the item?
>>A lot of our customers purchase our items for a gift so normally we do not include it but if you would like to receive it, please contact us. We could also send it by email.
6. How to read expiry dates?
>>Year/Month/Date <e.g. 2016.08.26>.
7. It took more than 15 days but I haven't received my box. What can I do?
>>It happens this sometimes unfortunately. Usually this happens due to 1) wrong address, 2) buyer's absence.
1) Please contact the destination local post office as soon as possible. They might be able to help you.
2) Please contact your local post office. They might keep your box. When it pasts the storage period at the post office, it will be returned to us.
*Link to overseas Post offices as below
UK: http://www.parcelforce.com/
Germany: http://www.dhl.de/en.html
France: http://www.chronopost.fr/fr
Spain: http://www.correos.es/ss/Satellite/site/pagina-inicio/sidioma=es_ES
Austria: https://www.post.at/en/index.php
Italy: http://www.poste.it/
Canada: https://www.canadapost.ca/web/en/home.page
Australia: https://auspost.com.au/
If you don't receive your box, please contact us within a month of your order.
8. Can I return my box for a refund?
>>We are unable to accept returns or offer exchanges as it is an edible product.
9. Is this a subscription box?
>>No. Our items are not subscription box.
10. Will I receive exactly the same items as shown in the photos?
>>Yes. But please be aware that items might be changed without notice due to stock or production reason.
