FAQ

1. Where do you ship?

>>We ship worldwide.

2. How much is delivery cost?

>>FREE

3. How long does it take to receive the item?

>>Depends on which country you are and the season of the year but usually it takes 8-14 business days. It could be a bit longer for Italy, Africa and South America. It might take more than a month due to customs clearance.

3. Can I add tracking number?

>>It costs extra fee but it's possible. Please contact us for further information.

4. Do you include an invoice with the item?

>>Most of our customers purchase our items for a gift so normally we do not include it but if you would like to receive, please select so when you checkout.

5. What is inside subscription box?

>>Each month we make a box of different variety of Japanese sweets and snacks. We choose the best items for you so be prepared to be amazed! You can choose from 10 to 30 items. We include item description note so you could see what's inside.

6. How to read expiry dates?

>>Year/Month/Date <e.g. 2016.08.26>

7. It took more than 10 days but I haven't received my box. What can I do?

>>It happens this sometimes unfortunately. Usually this happens due to 1) wrong address, 2) buyer's absence and 3) taking time to customs clearance.

1) If the box returns to us, we can resend but shipping cost must be at buyer's expense.

2) Please contact your local post office. They might keep your box. When it pasts the storage period at the post office, it will be returned to us.

*Link to overseas Post offices as below

UK: http://www.parcelforce.com/

Germany: http://www.dhl.de/en.html

France: http://www.chronopost.fr/fr

Spain: http://www.correos.es/ss/Satellite/site/pagina-inicio/sidioma=es_ES

Austria: https://www.post.at/en/index.php

Italy: http://www.poste.it/

USA: https://www.usps.com/

Canada: https://www.canadapost.ca/web/en/home.page

Australia: https://auspost.com.au/

3) Unfortunately, we are unable to help you on this matter. Customs clearance processing time varies from country to country. If you are worried to receive your box, we recommend to add tracking number, which cost additionally. Please contact us directly regarding further information.

If you don't receive your box, please contact us within 2 months of your order.

8. Can I return my box for a refund? 

We are unable to accept returns or offer exchanges as it is an edible product.

9. Will my subscription renew automatically? 

No. We don't have automatic renewal system so If you select 1 month set, we only send you once and won't charge you anymore.